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service limits
Service limitations explained clearly
Max Weight Thresholds
LoopX drivers operate loop dispatches independently. To protect single-worker logistics, we have a hard limit of 80kg per individual item. Items must be safely liftable by standard siblings.
No Non-Approved Categories
We do not transport unpacked loose goods, hazardous supplies, building timber, commercial fitness weights, pool tables, or high-value pianos. These require bespoke courier firms.
Active Suburb Bounds
Delivery dispatches are pre-planned sequential runs. Addresses located outside our active Sydney loop boundaries will be flagged automatically during address input.
No On-Demand Expedited Runs
We are a structured route operating system. Drivers cannot make custom detours, skip seq sequence stops, or perform urgent direct point-to-point dispatches.